Gamification is great for building modern customer loyalty — but it’s also effective in driving engagement across the enterprise, especially within sales and human resources. Here are six examples of ways to gamify the enterprise for success. Continue reading »
A lot of people who are new to Gamification assume it comes in two flavors: Reward the user with virtual badges Reward the user with prizes and monetary rewards I’ll skip right to the big reveal: successful Gamification usually involves neither … Continue reading »
IDC Group VP Michael Fauscette recently detailed how he came to understand gamification’s power to support business behavior change and discussed impressive internal and external use-case results. Continue reading »
Gamification provides enterprises a powerful toolkit for addressing internal and external challenges. But to determine your return on investment, you need to connect organizational goals to individual behavior. Continue reading »
It’s almost trite nowadays to state the pervasiveness of cloud computing. According to IDC, nearly 80% of new apps are cloud-based, while Forrester projects $240 billion will be spent on cloud investments by 2020. As companies look to take advantage … Continue reading »
Salesforce.com announced Q4 earnings late last week and they deserve big congratulations for beating analyst expectations. But amidst the impressive numbers, CEO Marc Benioff said something that really grabbed my attention: he said Salesforce was now focused on being a … Continue reading »
Yahoo! is having trouble getting it. Geoffrey Moore thinks it’s the Big Idea of 2013. “Today, engagement is the better page view,†writes investor Andreessen Horowitz. On Yahoo!’s Q4 2012 earnings call this week, AdExchanger reported, CEO Marissa Mayer acknowledged … Continue reading »
Gamifying service desk or contact center software drives support team success by fostering individual accomplishment and creating a team atmosphere where effort and success are recognized and rewarded. It can really improve your support-agent retention. However, as with any gamification … Continue reading »
Today, enterprise software giant SAP named Badgeville one of “10 Radical Companies That Are Changing The Way We Work.” Also included in the list are Jive, Box, The Ladders, 37 Signals, oDesk, LiquidSpace, WeWork Labs, SYPartners, and Fancy Hands. The digital … Continue reading »
With SharePoint Conference 2012 just over the weekend horizon, we thought we’d check in with SharePoint users out there. You know SharePoint is a powerful, robust content and collaboration platform, but also know your users don’t always use its features … Continue reading »
